An off-the-shelf agent from your suite or a custom build — an honest guide to the decision.
Category · Agentics
An honest decision.
Build-vs-buy has become the central strategy question in the agent space. Standard platforms — Salesforce Agentforce, Microsoft Copilot Studio, ServiceNow Now Assist — cover the mainstream case well within their respective suites.
Custom only pays off when the requirement genuinely falls outside the standard: heterogeneous systems of record, industry-specific logic, multi-site rollouts, integration with proprietary data.
How we separate this in the first conversation.
We filter actively. If a standard agent solves your problem, we say so — even when it doesn't earn us a mandate. Reflex sales paths end up costing both sides time.
See also
