What an agent remembers across sessions — and what should stay out of memory for data-protection reasons.
Category · Agentics
What the agent remembers.
Memory describes how an agent retains information across sessions — short (conversation context), medium (an ongoing case), long (customer profile, preferences).
Without memory every agent start is a blank slate. With good memory it becomes a continuous layer.
What doesn't belong in memory.
Sensitive personal data needs pseudonymisation, or shouldn't go in at all. Memory is a data-protection question, not just a technical one.
See also
