Where a human reviews, approves or steps in — and how to set up the handover properly.
Category · Agentics
When a human decides.
Human-in-the-loop describes architectures in which a person reviews, approves or intervenes at defined points — typically wherever risk, sensitivity or uncertainty is high.
It's not an admission that the agent can't do the job. It's the right answer to the question of where responsibility sits.
How we set it up.
Clear triggers (confidence below threshold, compliance risk, large amounts of money). A clean handoff into the system of record (CRM, ticket system). Logs that show what the agent proposed and what the human decided.
